FAQ

As a general rule, it is advisable to come to the laboratory fasting, as eating can affect the results of various analyses. However, some analyses require you to observe a strict fast. If in doubt, your GP will be able to advise you. However, there is no problem in drinking water before taking a blood sample; on the contrary, it can make the blood test easier.

It is advisable to consult your results with your doctor. If you have any further questions, please do not hesitate to contact us.

Taking medication may cause variations in certain laboratory tests. It is not advisable to change the way you take your medication. You should check with your doctor whether you need to have a blood test before or after taking your medication.

We speak the languages commonly spoken in Luxembourg. If that's not enough, we'll find a way to understand you!

Routine tests, such as a blood count, can be completed the same day. More specific tests often take longer. Treatment times can vary from a few days to 3 weeks, depending on the test. So be patient, be patient.

It is advisable to consult your results with your doctor. If you have any further questions, please do not hesitate to contact us.

With the exception of the following cases, results will not be given over the telephone: HIV with personal code (to be given when blood is taken); anonymous HIV with request number.  No information will be given over the phone about STIs (Sexually Transmitted Infections).

The quickest way to obtain your results is via the Customer Portal. As soon as the results are ready, you'll receive an SMS and, using your registration number, you'll be able to consult them online. You have your own portal where you can always see all your exams at a glance. Alternatively, you can receive your results by post, but this can take up to a week.

Patients on oral anticoagulant therapy can receive their Quick or INR results by telephone or text message on request.

We are constantly trying to adapt our opening hours for you. As we have several centres, it is best to consult www.labo.lu or call us on (+352) 780 290-1. In principle, our centres are always open in the morning.

A medical prescription for laboratory tests is valid for 2 months from the date of issue. Your doctor can extend a prescription for up to 6 months. Expired prescriptions are not reimbursed by the CNS. However, you can pay the costs yourself or submit a valid prescription within 48 hours for the costs to be endorsed by the CNS.

If you have received an invitation from the Ministry of Health to undergo colorectal cancer screening, you can collect your test kit from us. At www.labo.lu, you can see which centres have PDOCCR kits in stock. You can also order your kit online or by telephone on (+352) 780 290-1. We will send you your kit by post. You can return the kit to us or drop it off at one of our centres.

Yes, you will be given a code once the blood sample has been taken. The results are available within 24 hours and can be sent to you by telephone on (+352) 780 290 1. As the test is anonymous, the results are not sent to you in writing.

We do our best to reassure your child hand in hand with you.
Your doctor may also prescribe a local anaesthetic patch to be applied 1 hour before the blood test. Of course, our little patients will have a very nice bandage.